Thank you for choosing Movement Lab. We are dedicated to providing you with quality products and are here to support you with comprehensive after-service care.

• General Warranty: Movement Lab products come with a warranty period which varies by category and type, as defined under the Consumer Damage Compensation Regulations. The warranty covers free repairs for defects in materials and craftsmanship that occur during normal use, within the warranty period from the date of delivery.

Specific Warranty Periods:

• Sofas: 1 year for structural defects like foam sagging or internal material displacement.
• Chairs and Tables: 1 year for issues related to structural integrity.
• Rugs and Vases: These items do not come with a warranty due to their specific care requirements.

• Custom-made products requested by the customer such as alterations in fabric or size, damage due to improper care, or changes in appearance due to environmental factors are not eligible for after-service.0
• Natural wear and tear, such as stretching of fabric or leather, are considered normal and are not covered.
• Misuse or damage from improper storage, cleaning methods, or cleaning materials will void the warranty.

• Initiating Service: If you need assistance with your product, please contact our Customer Service at [contact form] or through our official KakaoTalk channel. Please be ready to provide your purchase details and a description of the issue.
• Inspection and Service: For issues that require factory involvement, please expect an after-service period of approximately 5-12 weeks. We will keep you updated on the progress and timeline.
• Charges: While the warranty covers defects, other service charges such as shipping, on-site visits, or extensive repairs will be billed separately.

• Please read the product care instructions carefully before use. Failure to follow these guidelines may result in disadvantages when requesting service.
• We strive to match the color and finish in the case of replacements, but slight variations can occur due to the nature of the materials and manufacturing processes.

• Items sold as 'clearance' or explicitly marked as 'final sale' are not eligible for after-service.
• The warranty does not cover products altered outside of factory specifications or damaged through incorrect assembly after delivery.

Contact us for any after-service inquiries or to initiate a service request, please contact our customer support team (info@movementlabus.com) directly. Your satisfaction and product functionality are our top priorities, and we are committed to resolving any issues promptly and thoroughly.