The WATER-DROP fabric repels water on the surface but does not function as waterproofing by preventing penetration. The water-repellent function may decrease with use, and it does not include easy-care functionality, meaning stains or marks cannot be cleaned with a wet tissue. This is a characteristic of the fabric, not a defect.

The EASY-CARE fabric has fine microfibers for a soft feel, which may show color variation based on the fiber direction during shipping or use. This phenomenon is more noticeable under fluorescent light but disappears depending on natural light or viewing angle. This is a characteristic of the fabric and not considered a defect.

CARE-PLUS fabric features a texture similar to suede. Depending on the direction of the pile, color differences may occur, and the fabric's pile direction may vary by product. Static from the vinyl packaging can cause marks immediately after shipping, but these will naturally disappear over time. This is not considered a defect, and used products cannot be returned or exchanged.

Natural scars, also known as beauty marks, may appear on animals that roam freely. These are more common in natural leather than in pigmented leather and are a characteristic of genuine leather. Such marks are not grounds for returns or exchanges.

Marks that appear to resemble folds in the leather occur during the transportation process from Europe. These marks will naturally fade over time. These are part of the natural properties of leather and are not grounds for return or exchange.

Just as the skin texture on different parts of our bodies varies, the texture of leather from a single animal can differ between the belly and back areas. To ensure even usage of the leather, different textures may be used on the back or underside of products. This is a characteristic of natural leather, and exchanges or returns are not available due to these variations. This phenomenon is more pronounced in natural leather than pigmented leather.

When washing the Snooze Cushion, first remove the cylindrical cushion, then take off the main cushion cover. The cylindrical cushion cover can also be washed. It is recommended to wash with lukewarm water and mild detergent, and avoid using a dryer to prevent fabric damage. Damage caused by washing is not eligible for return or exchange.